Change And Release Manager

Description

Role Overview

We are looking for a Release Manager to support and coordinate multiple releases across Salesforce and Informatica platforms. The role focuses on planning, tracking, and driving release execution while working closely with development, testing, operations, and business teams.

The Release Manager will play a hands‑on role in release coordination, stakeholder follow‑up, and operational stability, including acting in an SRE‑like capacity during deployments. Experience with data migration projects and working in a CRM environment is highly desirable.

Key Responsibilities

Release Coordination & Delivery

• Support and coordinate end‑to‑end release activities for Salesforce and Informatica.

• Maintain release plans, schedules, deployment checklists, and cutover activities.

• Ensure release tasks are completed on time and dependencies are clearly tracked.

• Assist in release readiness assessments and go/no‑go decisions.

Stakeholder Management

• Proactively chase teams and individuals for inputs, status updates, and approvals.

• Act as a central coordination point between development, QA, operations, and business stakeholders.

• Communicate release status, risks, and issues clearly and consistently.

Operational & SRE Support

• Support releases in production and act as a first point of coordination during incidents.

• Monitor post‑release stability and help coordinate issue resolution.

• Contribute to post‑release reviews and continuous improvement of release processes.

Data & CRM Support

• Assist with data migration and data integration releases, including validation and reconciliation activities.

• Understand and manage dependencies between CRM functionality and data pipelines.

• Work closely with CRM and data teams to support reliable, high‑quality releases.

Reporting & Administration

• Use Excel to track release progress, risks, actions, and dependencies.

• Maintain accurate release documentation and status reports.

• Support governance and change management processes.

Required Skills & Experience

Primary

• 2–5 years of experience in a Release Management, Deployment, or Delivery Coordination role.

• Experience working with Salesforce and/or Informatica in a release or delivery context.

• Strong Excel skills for tracking, reporting, and coordination.

• Proven ability to follow up, chase actions, and drive progress across teams.

• Experience supporting data migration or integration projects.

• Strong communication and organizational skills.

Secondary

• Experience working in a CRM environment.

• Exposure to SRE, DevOps, or production support practices.

• Familiarity with CI/CD pipelines, release tooling, or IT change management processes.

• Experience in enterprise or multi‑system environments.

Personal Attributes

• Well‑organized, proactive, and detail‑oriented.

• Comfortable working with multiple teams and competing priorities.

• Calm and structured during release and deployment activities.

• Willing to learn, improve processes, and grow into increased ownership.