Change Coordinator

Team Member- Information Services (change management)
Position Summary
The Change Co-ordinator is responsible for governing, coordinating, and continuously improving the organization's Change Management process to ensure that all changes are planned, assessed, approved, implemented, and reviewed in a controlled manner.
Key Responsibilities
Change Governance & Process Management

• Own and manage the end-to-end Change Management process.
• Ensure all Requests for Change (RFCs) are reviewed, assessed, approved, and implemented in accordance with defined policies and procedures.
• Review and evaluate change requests for completeness, business impact, technical impact, risk, and implementation readiness.
• Ensure appropriate risk assessments, testing evidence, rollback plans, and stakeholder approvals are in place.
• Challenge and validate change plans to ensure successful implementation and minimal business impact.
• Maintain forward schedule calendar do implement planned changes.

CAB (Change Advisory Board) Management

• Plan, coordinate, and facilitate Change Advisory Board (CAB) meetings.
• Ensure emergency changes are reviewed through appropriate governance mechanisms.

Stakeholder Communication

• Communicate approved changes, maintenance windows, outages, and implementation schedules to stakeholders.
• Ensure stakeholders are informed of change impacts, risks, and mitigation plans.

Change Monitoring & Reporting

• Conduct post-implementation reviews and ensure lessons learned are captured.
• Analyse failed, backed-out, emergency, and unauthorized changes.

Continual Service Improvement

• Drive initiatives to improve change success rates and reduce change-related incidents.
• Identify trends and root causes of failed or emergency changes.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• ITIL Foundation certification (good to have).

Experience Requirements

• 510 years of experience in IT Service Management, Operations, Infrastructure, or Change Management.
• Minimum 3 years of hands-on Change Management experience in a medium to large enterprise environment.

Required Skills & Competencies
Technical & Process Skills

• Strong understanding of ITIL Change Enablement/Change Management practices.
• Knowledge of Incident, Problem, Release, Deployment, and Service Continuity processes.
• Experience in risk assessment and service impact analysis.
• Strong reporting and data analysis capabilities.

Behavioural Competencies

• Excellent communication and stakeholder management skills.
• Strong coordination and facilitation abilities.
• Ability to influence without direct authority.
• Analytical and problem-solving mindset.
• Strong attention to detail and governance focus.
• Ability to work under pressure and manage multiple priorities.