Change / Incident Manager

Incident Manager Contract Role Dublin South ( 3 days onsite) We are seeking an experienced, hands-on Incident/ Change Manager to lead incident triage, manage incident bridges, and coordinate technical teams through service recovery. Ideally, the candidate will have a Financial Services background and experience managing incidents within complex, business-critical environments. This is an individual contributor role, with potential participation in a Change Air Traffic Control (Change ATC) roster.

Key Responsibilities

• Lead incident triage, prioritisation, escalation, and bridge management.
• Coordinate technical teams and stakeholders through investigation, recovery, and service restoration.
• Provide clear, timely incident communications to technical teams, business stakeholders, and senior management.
• Track incident actions, risks, dependencies, and resolution progress.
• Coordinate post-incident reviews and support continuous improvement.
• Participate in Change ATC activities, supporting change coordination and operational risk management as required.

Key Requirements and Skills

• Proven hands-on experience in Incident Management and major incident coordination.
• Practical experience leading incident bridges and coordinating cross-functional technical teams.
• Financial Services experience highly desirable.
• Strong stakeholder management, communication, and escalation skills.
• Excellent problem-solving, prioritisation, and decision-making abilities under pressure.
• Understanding of ITIL, IT Service Management, and operational risk principles.
• Ability to influence and drive outcomes without direct line management responsibility.
• Experience with ServiceNow or similar ITSM tools desirable.
• ITIL certification or equivalent practical experience preferred.

If you would like to discuss this vacancy further or to discuss your career options in confidence, please send your profile to [email protected] Berkley Business & Technology is a specialist consultancy, recruiting professionals for organizations throughout Ireland, UK & Europe; for more information go to www.berkley-group.com