Change Management Analyst (Remote)

A financial services organization is seeking a Change Management Analyst for a remote opportunity supporting enterprise technology change governance.

About the Opportunity:

• Schedule: Monday to Friday
• Hours: Standard business
• Setting: Remote

Responsibilities:

• Conduct quality assurance reviews of change requests to validate completeness, accuracy, testing evidence, risk assessments, implementation plans, rollback procedures, and required approvals
• Monitor compliance with enterprise change management standards, procedures, controls, and governance requirements
• Perform change record inspections and identify non-compliant or high-risk activity requiring remediation or escalation
• Analyze change performance metrics, trends, success rates, policy exceptions, and operational risk indicators
• Produce compliance reporting, management dashboards, control evidence, and audit documentation

Qualifications:

• 10+ years of experience in IT Change Management, IT governance, risk, compliance, controls, or related enterprise technology functions
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, or a related field, or equivalent combination of education and experience
• Strong experience with IT Change Management and ITIL, including reviewing production changes for risk, completeness, testing, approvals, implementation plans, rollback plans, and policy compliance
• Experience reviewing technical documentation, change records, implementation plans, and operational procedures for completeness and compliance
• Experience supporting audit, regulatory, risk management, or compliance initiatives within a technology organization
• Experience analyzing data, identifying trends, and producing management reporting and metrics
• Experience working within an enterprise IT organization, preferably in a regulated or financial services environment
• Experience working with IT engineering, infrastructure, security, operations, and software development teams
• Experience using ServiceNow or similar IT service management platforms

Desired Skills:

• ITIL Foundation, CRISC, CISA, CGRC, GRCP, Security+, or similar certification
• Experience performing control monitoring, quality assurance reviews, or compliance testing
• Experience supporting SOX, NCUA, FFIEC, internal audit, risk management, or regulatory compliance activities
• Experience developing automated reporting, dashboards, or compliance monitoring solutions
• Familiarity with ServiceNow reporting, workflow automation, and ITSM processes
• Knowledge of change management controls, risk frameworks, and operational governance practices