Change Management

Change Impact Assessment

• Assess change impact and readiness across processes, tools, and ways of working.
• Evaluate impacts of new AI and Agentic workflows on users and teams.
• Conduct change readiness assessments and identify adoption risks.
• Establish and enable Change Champion networks within impacted areas.

Stakeholder Engagement

• Identify and analyze stakeholder groups and impact scope.
• Work closely with Tribe Lead(s), Product Owners, Business, Operations, Risk, Technology, and other stakeholders to embed changes successfully.
• Drive alignment and lead engagement activities with all related functions.

Change & Communication Management

• Develop and execute change management plan and adoption roadmap.
• Create communication materials including announcements, FAQs, and progress updates.
• Design mitigation plans to address resistance and increase user engagement.
• Partner with business units to drive awareness, readiness and adoption before and after go-live.

Training & User Enablement

• Design and deliver training programs for diverse user groups.
• Develop user guides, quick reference materials, and learning assets.
• Facilitate workshops, train-the-trainer programs, and change champion activities.
• Monitor adoption, issues, and effectiveness after implementation.
• Maintain knowledge content on Knowledge Management (KM) platforms.

Qualifications:

• Bachelor's degree or higher in Business Administration, Human Resources, Organizational Development, Communications, Information Technology, or related fields.
• 5 years of experience in Change Management, Organizational Development, Learning & Development, Digital Transformation, or Project Management.
• Experience supporting technology implementation or business transformation initiatives.
• Strong coordination, problem-solving, and execution skills.
• Experience working in Agile or cross-functional project environments is a plus