Change Management Lead

We are a boutique consulting firm founded by ex-MBB leadership, providing leadership and digital transformation services to major MNCs with operations in China and SEA.

We are seeking an execution-focused Digital Transformation Change Management Specialist to bring our most critical technology initiatives to life. In this role, you will drive user adoption for modern digital workplace rollouts, specifically focusing on modern Microsoft technologies and services, AI-driven dashboards, and advanced data platforms.

More than just deploying software, your objective is to guide users through changes in their day-to-day operating models to significantly improve overall productivity and user satisfaction. You will be the bridge between technical delivery teams and a highly matrixed, geo-dispersed stakeholder community, ensuring that every region and business unit is aligned, trained, and confident in adopting new ways of working from day one.

Key Responsibilities

1. Early-Stage Requirements & Workflow Analysis

• Actively participate in the initial requirements gathering phase alongside business analysts and technical teams to ensure end-user perspectives and operational realities are captured early
• Document current "as-is" business workflows, conducting deep-dive analyses to identify specific bottlenecks, manual tasks, and areas for operational improvement
• Develop comprehensive "to-be" process maps that clearly highlight exactly how daily workflows will evolve, automate, and improve through the adoption of new modern technologies, setting clear expectations for impacted teams

2. Bringing Digital Transformation to Life

• Translate technical roadmaps into practical change plans for high-visibility rollouts, including AI-driven analytics dashboards, Microsoft ecosystem upgrades (e.g., M365, Teams, Power Platform, Copilot), and new enterprise data tools
• Drive the tactical execution of change by embedding directly with project delivery teams to align training, release notes, and communications across the development lifecycle and go-live / post go-live milestones

3. Operating Model & Productivity Enhancement

• Partner with business leaders to analyze how new technologies will shift current workflows, focusing on automating manual tasks and boosting operational productivity
• Perform detailed "as-is vs. to-be" process impact analyses down to the specific job role to ensure the transition to a modernized operating model is smooth and minimally disruptive
• Track end-user adoption metrics and system usage post-launch to identify bottlenecks preventing maximum productivity and implement targeted fixes

4. Global Stakeholder Engagement & Alignment

• Navigate and align a highly matrixed, geo-dispersed stakeholder community across multiple time zones, cultures, and business functions
• Facilitate focus groups, readiness checkpoints, and feedback loops with international teams to gauge operational preparedness and localized resistance before system deployment.
• Mobilize and manage a global network of departmental Super-Users and Change Champions to provide peer-to-peer, localized support on the floor

5. Exceptional Communication & Content Creation

• Utilize strong communication skills to craft compelling, user-friendly narratives that translate complex technical concepts and AI capabilities into plain, actionable business language
• Write, design, and distribute multi-channel project communications, system release notes, "what’s changing" guides, and quick-reference cheat sheets
• Manage dedicated digital change channels (e.g., intranet hubs, video walkthroughs, dedicated Teams channels) to keep global business teams informed of upcoming system updates and key features

6. Training Delivery & End-User Enablement

• Develop practical, role-based training collateral, standard operating procedures (SOPs), and micro-learning videos tailored to modern Microsoft tools and AI dashboards
• Coordinate and deliver train-the-trainer (TTT) workshops and virtual instructor-led training sessions tailored for remote and international audiences
• Partner with IT Support to triage user issues and execute targeted refresher campaigns for business units displaying low adoption

Qualifications & Requirements

• Experience: 5+ years of hands-on experience executing change management, end-user training, or operational enablement for IT projects and digital transformations
• Technology Fluency: Direct experience rolling out modern Microsoft technologies and services (M365, SharePoint, PowerBI, CoPilot) and bringing AI-driven dashboards, data platforms, or workflows to operational teams
• Global Acumen: Proven ability to manage change, build relationships, and drive consensus across a geo-dispersed stakeholder community and international teams
• Communication Skills: Exceptional verbal, written, and presentation skills; must be highly capable of storytelling and simplifying complex technical changes for non-technical audiences
• Execution Focus: Proven track record of creating practical change artifacts—including training guides, release communications, role impact matrices, and adoption dashboards—that directly improve daily productivity

Preferred Attributes

• Familiarity with standard change frameworks (e.g., Prosci/ADKAR) applied in a lightweight, practical way within Agile environments
• Background in business analysis, tech training, or project coordination on software implementation projects
• Experience utilizing digital adoption platforms (DAPs) to facilitate guided, in-app learning for new software