Change Management Lead

RESPONSIBILITIES:

• Develop and execute a comprehensive change communication plan throughout the project lifecycle, ensuring stakeholders and end users are informed, engaged, and prepared for upcoming changes.
• Prepare and distribute regular project communications , including project updates, sprint-demo “Sneak Peeks,” key milestones, and “What’s in it for me?” (WIIFM) messaging to build awareness and enthusiasm.
• Develop and deliver a structured training and enablement strategy for key users and end users during UAT and pre-launch phases.
• Conduct training sessions to ensure users understand the new system functionalities, processes, and ways of working.
• Create clear, user-friendly training and enablement materials , including quick-reference guides, video tutorials, FAQs, and step-by-step user guidance.
• Develop specific guidance covering key system features, including the new user interface, switching between P&L versions, and the new approval workflow .
• Partner closely with the Delivery Manager during User Acceptance Testing (UAT) to monitor progress and support effective user participation.
• Gather, consolidate, and assess user feedback during UAT , identifying common challenges, knowledge gaps, and areas requiring additional clarification or training.
• Continuously refine training materials and communications based on UAT findings and user feedback to improve readiness for go-live.
• Support go-live and post-go-live hypercare activities , helping users transition smoothly to the new system and processes.
• Monitor system adoption and usage metrics , including login and usage patterns, to assess user adoption following launch.
• Identify adoption gaps and recommend appropriate communications, training, or reinforcement activities to improve user engagement and sustained adoption.
• Act as a key liaison between the project/delivery team and business users , ensuring change impacts, user concerns, and enablement requirements are effectively communicated and addressed.

PROFILE

• Change management methodology (ADKAR, Prosci, or similar)
• Communication & training strategy design for enterprise tool rollouts
• Stakeholder mapping & readiness assessment experience
• Workshop facilitation with business champions/power users
• Good to have – UI/UX skills
• Minimum 5+ years of experience driving change management