Change Management Process Manager (m/f/d)

Your Responsibilities

• Own and govern the global IT Change Management process aligned with ITIL; define, maintain and continuously improve policies, procedures, workflows and standards.
• Ensure all changes (standard, normal, emergency) are logged, risk‑assessed, approved, implemented, reviewed and documented per the defined process.
• Chair and facilitate Global CAB and Emergency CAB meetings to enable timely, risk‑based decision making and approvals.
• Review and authorize change requests promptly, balancing risk, speed and business value.
• Monitor change execution for adherence to approved plans, back‑out procedures, communication requirements and accurate scheduling to minimize service disruption.
• Define, track and report Change Management KPIs (e.g., change success rate, failed changes, emergency changes) and maintain relevant dashboards/reports.
• Analyze trends and root causes of failed or high‑risk changes and drive corrective/preventive actions and continuous improvement, including automation and adoption initiatives.
• Ensure the Change Management process meets security, regulatory and compliance requirements and collaborate with Risk, Security and Audit teams on related findings.
• Act as primary contact for change‑related inquiries and escalations; partner with Service Owners, Service Managers, technical teams and external partners to ensure consistent adoption and provide coaching.
• Configure and optimize Change Management tooling (ITSM platforms), maintain SOPs and knowledge base content, and lead upgrades, migrations and identity service integration projects.

Your qualification

• Bachelor’s degree in Computer Science, Information Technology or equivalent experience.
• 5+ years’ IT Service Management experience with a strong focus on Change Management and proven ownership of a global change process.
• Hands-on experience working in ITIL-based operating models and supporting large-scale environments (infrastructure, applications, cloud, end‑user services).
• Experience engaging global stakeholders and external service providers; track record of driving process improvement and adoption.
• Strong knowledge of ITIL practices, especially Change Enablement, Incident, Problem and Release Management.
• Practical experience with ITSM tools (ServiceNow or equivalent) for change workflows, coordination and reporting.
• Solid understanding of infrastructure, application, cloud and security change impacts and ability to turn operational data into actionable insights.
• ITIL 4 Foundation strongly preferred; ITIL Managing Professional / Change Enablement certification is a plus.
• Analytical thinking and problem‑solving skills
• Strong written and verbal communication (in English).
• Willingness to travel as required

Your competencies

• Meticulous & Detail-Oriented: Ensures accuracy in equipment management, calibration checks, and documentation.
• Analytical & Problem-Solving: Interprets calibration results, identifies deviations, and implements corrective actions.
• Results-Oriented & Decisive: Meets calibration deadlines and ensures operational reliability.
• Effective Communication: Collaborates with internal teams and external suppliers, ensuring clear documentation and compliance.
• Teamwork & Independence: Works autonomously on equipment monitoring while supporting cross-functional initiatives.
• Commitment to Quality, Compliance & Safety: Upholds ISO 13485 standards, promotes a quality culture, and ensures safe, compliant operations.
• Commitment to diversity and inclusion.

Your Benefits Compensation:

• Competitive Salary
• Permanent employment contract

Well Being In Focus

• Health Insurance
• Vacation Policy (24 vacation days, with additional days off for your birthday and December 24th)
• Free Curative Medicine
• 24/7 Employee Assistance Program (EAP)
• Nutritional Options at Work (canteen with diverse meal choices including meat, fish, diet, vegetarian, and composed salads)

Culture Of Development And Learning

• Unlimited Access to LinkedIn Learning
• Initial and continuous training aligned with your career goals.

Other Benefits

• Referral Program
• Engaging Events (Team buildings, holidays celebrations, and themed days)
• On-site parking (for cars, motorcycles, and bikes, including electric car chargers)