Change Management Specialist

HumanTouch is seeking a Change Management Specialist to drive measurable adoption of delivered applications and workflows through readiness assessments, communications, training, and user engagement.

Responsibilities

• Assess change impacts, readiness concerns, and training needs with business analysts and stakeholders.
• Plan assigned adoption activities around project milestones, track readiness, and raise unresolved issues to the Project Manager.
• Prepare communications, training materials, and user guides. Coordinate customer approval and technical review for accuracy and accessibility.
• Deliver training, walkthroughs, and adoption office hours during agreed rollout periods.
• Build and sustain user communities and champion networks through peer learning sessions and shared practical guidance.
• Agree adoption baselines and targets with stakeholders, using measures such as active use, task completion, and user proficiency. Analyze trends and feedback, report progress against targets, and adjust adoption activities based on results.
• Maintain adoption materials and feedback records in shared repositories. Hand over recurring user questions and guidance to application support.

Preferred Skills and Experience

Experience with Government customers, low-code or AI-enabled applications, and user communities or champion networks. Familiarity with Agile and structured change management methods such as ADKAR. Change management training or certification is preferred.

Work Experience Requirements

• Three or more years of relevant experience in change management, technology adoption, user enablement, or implementation support, including a software or workflow rollout.
• Ability to explain technology to non-technical users through guidance and facilitated sessions.
• Demonstrated experience analyzing usage data and user feedback, tracking adoption against targets, and using findings to improve outcomes.
• Ability to work independently, coordinate with business and technical contributors, and follow applicable data-handling requirements.

Education Requirements

A bachelor's degree in communications, organizational development, business, public administration, information systems, or a related field is preferred, not required.

Location

This is a hybrid position, with the customer site located in Washington, D.C.

Benefits

• Medical, Dental and Vision Coverage
• 401(k) Matching
• PTO