Change Manager - Banking Transformation - Temenos

Context and role objective

The change manager ensures effective adoption of the new core banking solution and supports the organisation through a complex, multi-year transformation.

• Drive user adoption and minimise operational disruption

• Support transformation of processes, tools, and ways of working

• Mitigate risks related to resistance to change and capability gaps

Key responsibilities

The role covers the design and execution of a structured change management approach embedded within the programme.

• Define and implement the change management strategy

• Conduct impact assessments and identify affected stakeholders

• Lead communication and stakeholder engagement initiatives

• Design and deliver training programmes and materials

• Support users during UAT, go-live, and post go-live phases

• Monitor adoption through KPIs and report to programme governance

Profile and required skills

The role requires a strong mix of change management expertise, business understanding, and stakeholder management capabilities.

• Experience in large-scale IT or banking transformation programmes

• Knowledge and experience of Temenos implementation programmes (Transact or similar core banking platforms)

• Strong ability to interface between business and IT teams

• Knowledge of change frameworks (e.g. ADKAR, Prosci)

• Excellent communication and influencing skills

• Structured, pragmatic, and delivery-oriented mindset

Key success factors

Success depends on the ability to anchor change management at the core of programme execution and drive tangible adoption.

• Early and continuous engagement of business stakeholders

• Clear and targeted communication across all levels

• Practical, user-focused training approach

• Effective tracking of adoption and continuous improvement

1. Experience in large-scale IT or banking transformation programmes
2. Knowledge and experience of Temenos implementation programmes (Transact or similar core banking platforms)
3. Strong ability to interface between business and IT teams
4. Knowledge of change frameworks (e.g. ADKAR, Prosci)
5. Excellent communication and influencing skills
6. Structured, pragmatic, and delivery-oriented mindset