Change Manager

Procon is a top-ranked construction management and technology consulting firm with 25 years of experience delivering high-impact projects across the U.S. and worldwide. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and technology—and offer an excellent platform to grow your career while shaping the future of the built environment.

The Change Manager leads organizational change initiatives supporting the implementation and adoption of enterprise Software-as-a-Service (SaaS) project management and business process platforms. This role develops and executes change management strategies that promote stakeholder engagement, user adoption, and successful implementation across the organization. The Change Manager works closely with executive leadership, business units, technical teams, and end users to assess organizational readiness, streamline business processes, coordinate communications and training, manage resistance to change, and support the successful deployment and continuous improvement of enterprise systems.

Requirements

Qualifications and Skills

• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, Construction Management, Organizational Development, or a related field.
• Minimum of five (5) years of experience leading change management, user adoption, or organizational readiness initiatives for enterprise SaaS platform implementations.
• Experience supporting enterprise software implementations through planning, requirements gathering, configuration, testing, deployment, and post-go-live support.
• Experience developing and executing change management plans, communication strategies, stakeholder engagement activities, and user adoption programs.
• Demonstrated ability to analyze and optimize business processes to align with configurable SaaS platform capabilities.
• Experience facilitating workshops, documenting business and functional requirements, and developing user workflows.
• Knowledge of software implementation methodologies, including Agile, Waterfall, or hybrid delivery approaches.
• Experience coordinating User Acceptance Testing (UAT), training, release readiness, and production deployments.
• Strong understanding of enterprise workflow automation, document management, systems integration, and business process management.
• Excellent written, verbal, facilitation, and presentation skills with the ability to communicate effectively with executive leadership, technical teams, and end users.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple concurrent initiatives.

Preferred Qualifications

• Experience implementing or supporting Project Management Information Systems (PMIS), Capital Program Management, Enterprise Resource Planning (ERP), or other enterprise SaaS platforms.
• Experience supporting capital programs, construction management, facilities management, or public sector organizations.
• Project Management Professional (PMP), Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), Certified Business Analysis Professional (CBAP), ITIL Foundation, Certified Change Management Professional (CCMP), or comparable implementation, Agile, or project management certification.
• Experience with workflow configuration, business process automation, enterprise reporting, or low-code/no-code platform administration.
• Experience working in cross-functional teams consisting of software developers, solution architects, business analysts, QA/testers, and implementation specialists.

Responsibilities and Duties

• Develop and execute organizational change management strategies supporting the implementation and adoption of enterprise SaaS project management and business process platforms.
• Assess organizational readiness, stakeholder impacts, business process changes, and adoption risks throughout the implementation lifecycle.
• Partner with executive leadership, business units, technical teams, and end users to identify change requirements and promote alignment across stakeholder groups.
• Develop stakeholder engagement, communication, training, and user adoption plans tailored to affected departments and user groups.
• Facilitate workshops, interviews, and working sessions to evaluate current-state processes, define future-state workflows, and identify opportunities for process improvement.
• Coordinate communications related to system implementation, process changes, deployment milestones, training activities, and organizational impacts.
• Develop and support training programs, user guides, job aids, and other materials needed to prepare users for new systems and business processes.
• Identify and address resistance to change through targeted engagement, communications, leadership alignment, and adoption support activities.
• Collaborate with project managers, business analysts, solution architects, developers, testers, and implementation specialists to integrate change management activities into project plans.
• Track stakeholder engagement, training completion, adoption metrics, user feedback, and other indicators of change effectiveness.
• Support system testing, pilot programs, deployment readiness, go-live activities, and post-implementation stabilization from an organizational change perspective.
• Provide ongoing support for continuous improvement initiatives, including refinement of workflows, business processes, reporting, and user adoption practices.
• Prepare change management status reports, presentations, risk assessments, implementation updates, and recommendations for project and executive leadership.

Benefits

Salary commensurate with experience.

Interested and qualified candidates please submit a cover letter and a resume.

Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental insurance and 401(K) plan. Procon is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.