Change Manager

Job highlights

• Core skills: Experience of working in financial services industry

• Strong change background and experience of change management in enterprise transformation

  Overview of Pershing Engineering:
  

Engineering at Pershing, a BNY company, provides key technology solutions for our clients

We build, maintain and support the Nexus product, a full front to back set of in-house and vendor developed systems covering order processing, trading, clearance and settlement, books and records, reporting and regulatory systems

We are currently recruiting for a Change Management position to meet the demands of the growing Engineering production services responsibilities

Overview of the Role

This person will be someone who will be responsible for managing and assessing requests for change and will report to the Service Manager for Information Technology Relationship Management

You will be working closely with colleagues across the Engineering department, various business units and with our client facing teams

You ll be required to work in a dynamic environment ensuring standards and controls are strictly followed

You will be responsible for managing the Change function for Pershing and minimising risk through assessment of changes and conflicts

This will include managing our Key Performance Indicators (KPI s) and providing reporting to senior management regarding our performance, attending Global Change Advisory Boards (CAB s) and managing local CAB s

You will work closely with our US teams to ensure we adhere to policies and best practices and communicate this to our Stakeholders and ensure our process documentation is current and maintained

Core skills:
Experience of working in financial services industry
Strong change background and experience of change management in enterprise transformation
Understanding of Release Management
ITIL v3 or V4 accredited
Knowledge of any change tracking system such as ServiceNow
Excellent excel skills

Soft Skills:

Excellent verbal and written communication skills
Has the right attitude towards the role and is willing to support all products and any ad hoc tasks
Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams

High level of professionalism when communicating with external clients and internal users
Results oriented, leading by example with excellent analytical and problem solving skills

Maintain an attitude of continual service improvement to help suggest improvements and drive change