Change Manager

FDM is a global business and technology consultancy seeking a Change Manager to work for our client within the Retail sector. This is initially a 6-month contract with the potential to extend and will be a hybrid role that will be based in London.

Our client is seeking a Change Manager to lead the people side of a major space planning transformation.

The business is moving its space planning system from Blue Yonder to RELEX, and the role will make sure central Space Planning teams and store and retail teams are ready for, and adopt, the new tools, processes and ways of working. You will report to the Programme Lead and have no direct reports.

Responsibilities:

• Define and own the end-to-end change approach, including mapping current (as-is) and future (to-be) processes
• Translate system and process changes into clear, people-focused change plans aligned to programme milestones, cutover and go-live
• Bring Retail into the change journey early and act as the bridge between central teams and store and field audiences, capturing and acting on feedback
• Manage stakeholders across Fashion, Home & Beauty, Space Planning, Retail Operations, Product and Technology, and partner with SMEs and Super Users
• Develop and deliver clear, audience-specific communications on what is changing, why, when and how teams will work differently
• Assess change impact across roles, processes, behaviours and systems, identify risks and resistance, and run targeted interventions ahead of go-live
• Make sure change is embedded into business as usual rather than treated as a one-off programme activity

About You

• Experience leading change on a major system implementation, including impact assessment, readiness and adoption
• Good understanding of retail space planning: macro space, grading, store layouts, space performance, concessions, tactical space and seasonal change
• Strong stakeholder management, able to build trust quickly with SMEs, managers and cross-functional partners
• Strong written communication, producing clear summaries, decision notes, handover materials and stakeholder updates
• Strong Excel, PowerPoint, Teams, SharePoint and OneNote; planning trackers such as Monday.com or Planner desirable
• Awareness of Blue Yonder/JDA, RELEX and Power BI desirable; role-specific system knowledge can be developed in post
• Understanding of store operations and retail critical paths desirable
• Minimum of 5 years’ experience in change management, business change or transformation delivery within retail

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
• Annual leave and work-place pension