CHANGE MANAGER – COMMUNICATIONS

CHANGE MANAGER – COMMUNICATIONS

Chef Eros & Co. Limited | Lagos, Nigeria

At Chef Eros & Co., we are building more than a hospitality brand. We are building a culture of excellence, accountability, responsiveness, and intentional growth.

We are looking for a Change Manager – Communications to drive effective adoption of organisational changes and strengthen accountability and responsiveness across the business.

This role sits at the intersection of change management, employee engagement, communication follow-through, and organisational accountability. The successful candidate will ensure that employees understand what is required of them, respond within expected timelines, and follow through on assigned actions.

THE ROLE

The Change Manager – Communications will support the successful implementation of organisational changes by ensuring that employees are informed, engaged, responsive, and accountable throughout the change process.

Working closely with leadership, People & Culture, and department heads, the role will monitor employee responsiveness to official communications, track outstanding actions, follow up on delays, and escalate persistent non-compliance where necessary.

KEY RESPONSIBILITIES

Change Management & Employee Adoption

• Support the planning and implementation of organisational change initiatives, new processes, policies, systems, and ways of working.
• Assess how proposed changes may affect employees, teams, and operations and identify potential areas of resistance or communication gaps.
• Develop practical approaches to support employee understanding, acceptance, and adoption of change.
• Monitor implementation progress and identify issues that may affect successful adoption.
• Work with managers and department heads to reinforce new processes, expectations, and ways of working.

Communication Follow-Through & Responsiveness

• Monitor employee responses to official communications issued by the People & Culture Department and other authorised business functions.
• Ensure employees promptly acknowledge, respond to, or act on communications requiring a response or action within the stipulated timeline.
• Track outstanding responses, submissions, acknowledgements, and assigned actions and follow up with employees and relevant managers.
• Escalate persistent delays, non-responsiveness, or failure to complete required actions to the appropriate manager or leadership.
• Maintain appropriate records and trackers to provide visibility on outstanding employee responses and actions.
• Ensure employees understand the expected response timelines and consequences of failing to comply with required communication or action points.
• Monitor responsiveness patterns and identify recurring communication or accountability issues requiring management intervention.

Accountability & Performance Follow-Through

• Drive a culture of timely response, ownership, and follow-through across teams.
• Monitor completion of agreed actions arising from meetings, initiatives, projects, and organisational changes.
• Follow up with responsible employees and managers on outstanding deliverables.
• Maintain action trackers and provide regular updates on pending, completed, and overdue actions.
• Identify recurring accountability gaps and recommend appropriate corrective measures.
• Partner with department heads to ensure employees take ownership of assigned responsibilities and deadlines.

Stakeholder Engagement

• Work closely with People & Culture, leadership, and department heads to support effective implementation of organisational initiatives.
• Provide managers with appropriate follow-up tools and information to reinforce employee accountability.
• Serve as a bridge between employees, managers, and project teams during periods of organisational change.
• Gather employee feedback and identify concerns that may affect engagement or successful implementation.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Human Resources, Business Administration, Communications, Management, Psychology, or a related field.
• 3–5 years’ experience in change management, internal communications, organisational development, project management, or a related function.
• Excellent written and verbal communication skills.
• Strong follow-through and exceptional attention to detail.
• Strong stakeholder management and interpersonal skills.
• Ability to influence employees and managers without relying solely on formal authority.
• Strong organisational and time-management skills with the ability to manage multiple priorities and deadlines.
• Ability to track actions, identify delays, follow up consistently, and escalate issues appropriately.
• Good understanding of employee engagement, organisational behaviour, and change management principles.
• Proficiency in Microsoft Office and familiarity with employee communication, task-tracking, or project-management tools is an advantage.
• High level of professionalism, discretion, initiative, and accountability.

THE IDEAL CANDIDATE

You are highly organised, assertive, proactive, and exceptionally strong on follow-through.

You understand that effective communication is not simply about sending a message. It is about ensuring that the message is received, understood, acknowledged, and acted upon.

You are comfortable following up with employees and managers, challenging delays professionally, maintaining accurate trackers, and escalating issues when required.

You have the confidence to hold people accountable while maintaining strong working relationships and a positive employee experience.

Most importantly, you are someone who closes the loop — you do not simply communicate an action; you ensure that the action is acknowledged, completed, and properly followed through.

WHY JOIN CHEF EROS & CO.?

At Chef Eros & Co., you will be joining a growing premium hospitality organisation where people, culture, accountability, creativity, and operational excellence are central to our growth.

This is an opportunity for a high-performing professional to play a meaningful role in strengthening how change is implemented, communicated, adopted, and sustained across the organisation.

Location: Lagos, Nigeria Employment Type: Full-time

To apply: Send your CV and a brief cover letter highlighting your experience in change management, employee engagement, communications, or organisational transformation.

Chef Eros & Co. — Excellence, intentionally delivered.

Work Location: In person