CHANGE MANAGER L4

Job Description

Do RESPONSIBILITIES     Ensure each and every Change is recorded and approved before implementation.

    Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency

    Convene and chair CAB meetings, circulate the MOM of the CABs

    Ensure no Unauthorized change is implemented which may potentially impact the Production 

    Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.

    Report the Management on the agreed Change KPIs and ensure effective change communication in place

    Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes

    Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes

    Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion

    Bring in Service improvements to improve the overall Process maturity

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KEY SKILLS AND COMPETENCIES     8-10 years of ITSM experience in Change and other processes

    ITIL V3 / 2011 Foundation or Intermediate certification

    Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

    Effective Communication skills 

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Mandatory Skills: ITIL Cross Functional Service Management

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Experience: 8-10 Years

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