Change Manager - Member Service Transformation

About CBUS
 
Created by workers, for workers, CBUS Super is one of Australia’s most successful superannuation funds. For over four decades we’ve proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we’ve been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.
 
About the role
 
CBUS is undertaking a significant enterprise transformation to enhance member services, improve operational effectiveness and uplift business capabilities across people, process, data, digital and technology. As Change Manager – Member Service Transformation, you will develop and execute enterprise-level change strategies across multiple interconnected workstreams, ensuring impacts, dependencies, readiness and adoption requirements are understood and effectively managed.
 
This role is important because it will connect transformation outcomes with the people who bring them to life. You will provide strategic advice to Program Leaders and Sponsors, influence senior stakeholders, coordinate change across business and technology teams, and create a cohesive experience for impacted employees and leaders. You will also contribute to the Change Practice by mentoring practitioners and strengthening capability.
 
Key accountabilities:

• Lead and execute integrated change strategies across concurrent, interdependent workstreams
• Provide strategic advice to sponsors, senior leaders and governance forums, creating a clear change narrative linked to business and member outcomes
• Assess cumulative impacts and coordinate engagement, communications, learning, readiness and adoption activities across delivery streams
• Build trusted stakeholder relationships, coach leaders and facilitate executive workshops to drive alignment and commitment
• Establish readiness indicators, adoption measures and governance reporting, while managing people-related risks

What will you bring?

• Experience in a similar Senior Change Manager role delivering organisational change in complex Superannuation or Financial Services industries
• Proven success leading change across multiple concurrent workstreams and developing enterprise-level strategies that drive readiness, adoption and sustainable outcomes
• Exceptional stakeholder management, with the ability to influence and lead coaching capabilities across executive, senior leadership and operational audiences
• Deep change management expertise across impact assessment, stakeholder engagement, communication, learning, readiness, adoption measurement and sustainment
• Resilience, adaptability and strong written, verbal, analytical and problem-solving skills with the ability to navigate and translate complex concepts clearly

Belong at CBUS
 
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We’re looking for people of all genders, races, nationalities, orientations and of all abilities to join us.
 
We’re keen to hear from you
 
If you've read through the requirements of this role and you feel like you haven’t fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via [email protected]
 
Like to know more about working with CBUS? Listen to some of our videos with members of the CBUS team on our website, cbussuper.com.au/careers
 
Applications Close: Monday 28 September 2026
 
This is a 12 month, full-time, maximum term contract based in Melbourne.
 
Agencies, please note: All CBUS vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.