Changing Lives Shelter Support Staff - 2nd + 3rd shift

JOB SUMMARY: Shelter Support Staff will be responsible for monitoring resident activities within the shelter and ensuring compliance with program rules, policies, and expectations. The Shelter Support Staff play a key role in maintaining a safe, secure, and respectful environment for all clients, staff, and volunteers, as well as supporting the overall security and cleanliness of the Changing Lives Shelter. In addition, this position actively assists clients in making progress toward their goals by providing guidance, support, and encouragement throughout their participation in the program.

WORK COMMITMENT: Part-Time (average of 15-25 per week)

QUALIFICATIONS:

• High School Diploma/GED
• Excellent interpersonal, written, and verbal communication skills.
• Strong judgment and creative problem-solving abilities, including de-escalation and conflict resolution.
• Proficiency in Microsoft Office, data management systems, and general computer navigation.
• Familiarity with, and respect for, Christian values and tenets.
• Demonstrates integrity in actions consistent with ethical standards of conduct.

REPONSIBILITIES:

• Adhere to all HACC policies, procedures, code of conduct, confidentiality standards, and attendance expectations.
• Provide compassionate, respectful engagement with shelter guests while maintaining appropriate professional boundaries.
• Oversee front desk operations, including answering phones, screening and admitting guests, and monitoring security cameras.
• Conduct guest intake, including documentation, belongings processing, and orientation to shelter rules, routines, and available services.
• Provide new guest orientation, including facility tour, shower access, and distribution of linens and toiletries.
• Maintain a safe and secure environment through routine building checks, monitoring of guest activity, and enforcement of program rules.
• Conduct regular walkthroughs, including bed checks and bathroom inspections, address safety, cleanliness, and rule violations promptly and appropriately.
• Monitor for and address contraband through observation and, when required, room or belongings searches in accordance with policy.
• Follow urinalysis and sobriety testing procedures as required.
• Oversee guest responsibilities, including assigning chores and ensuring completion; maintaining adequate stock of supplies.
• Maintain accurate and timely documentation, including intake records, incident reports, service notes, and required program tracking.
• Monitor and document medication storage and consumption in accordance with program policy.
• Support guests in problem-solving, conflict resolution, and accessing services; refer to or coordinate with case management as appropriate.
• Communicate effectively with supervisors regarding guest needs, behaviors, and any concerns requiring escalation.
• Follow established procedures for late-night admissions and escalate decisions appropriately during business hours.
• Supervise daily activities and support structured programming for residents.
• Maintain a visible presence in the shelter and build positive, professional relationships with guests, staff, and volunteers.
• Receive, document, and secure donations during shift; provide receipts when requested.
• Perform light facility maintenance, basic cleaning, and general organization to support a safe and welcoming environment.
• Operate office equipment and assist with administrative tasks such as mail, supplies, and file organization.
• Respond to emergencies by contacting appropriate services and maintaining a calm, controlled environment.
• Uphold the organization’s Christian values and mission in all interactions.
• Attend and actively participate in required staff meetings, trainings, and events.
• Perform other duties as assigned by the Shelter Manager or Executive Director.

Additional Responsibilities

• Assist with training and onboarding of new staff members.
• Ensure clients have appropriate access to shelter resources, supplies, and meals in accordance with program policies.
• Perform other duties as assigned to support the mission and operations of HACC.
• Assist in the food service area on an as needed basis
• Maintains confidentiality of all data, including guests, employees, and operational data.

PROBATIONARY PERIOD: This position has a 90-day probationary period with review.

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Preferred)

Work Location: In person