Channel Account Manager

Who you are

• 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below
• Strong knowledge of the MSP space, preferably in the cybersecurity industry
• Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities
• A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes
• A strong bias to action and the ability to get things done efficiently and effectively
• Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support

What the job involves

• Reports to: Manager, Channel Account Management
• You know how to turn partner relationships into durable growth
• In this role, you will help drive expansion, retention, and long-term partner loyalty by showing up as a trusted advisor who understands what partners need to succeed with Huntress
• You are outcome-obsessed in the way that matters here
• You care about net dollar retention, gross dollar retention, partner satisfaction, and whether your work actually helps partners deliver stronger cybersecurity outcomes to their customers
• As a Channel Account Manager, you will build trust across multiple contacts inside each partner account and create value that reflects Give More Than We Take
• You will use candor to guide direct, useful conversations about opportunities, risks, and next steps
• This is a high-impact, high-visibility individual contributor role where success comes from staying close to your partners, spotting room to grow, and following through
• Achieve and exceed quota based on expansion performance and renewal outcomes
• Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty
• Build and maintain strong relationships with multiple stakeholders across assigned partner organizations
• Maintain and reinforce Huntress culture in how you show up, collaborate, and support partners
• Use AI tools to prepare for partner meetings, summarize calls, and stay organized so you can move faster with sound judgment

Benefits

• 100% Remote: We’ve been a remote team from day one – and we’ve got the tools, systems and processes to be successful outside of a corporate office or HQ.
• PTO & Other Leave: We offer 12 weeks of paid parental leave, along with vacation, sick time, bereavement leave, and floating holidays.
• 401K Match: We offer a 5% contribution to your 401k – even if you’re not paying into it yourself.
• Growth Opportunities: We’re committed to teammate development, both within and outside of Huntress – including education assistance programs like LifeLabs, hands-on training, coaching through BetterUp, and more.
• Health Benefits: Medical, dental, vision, life & disability insurance, pet insurance, and other benefits you’d expect from a company that cares about its team members.
• Stock Options: All full-time teammates receive stock options and benefit from the continued growth and success of the company.
• Digital Monthly Reimbursements: We offer a monthly digital reimbursement for your internet and phone – plus a new starter home office reimbursement.
• Pension: We offer a competitive employer contribution to your pension.
• Health Benefits: Huntress will provide a competitive contribution to put towards a healthcare plan of your choice.
• Pension: We offer a 5% contribution to your Pension – even if you’re not paying into it yourself.
• Health Benefits: Medical, dental, vision, and other benefits you’d expect from a company that cares about its team members.