Channel Executive

Job Overview

We are looking for Channel Executives to manage and grow Torch's performance on TikTok Shop and Shopee. You will own daily channel operations, execute campaigns, analyze performance data, and work with Content, Affiliate, Live Streaming, and Marketing teams to achieve GMV, sales, and profitability targets.

Two positions are open:

• Channel Executive (Indonesia Channel): focused on TikTok Shop Indonesia.
• Channel Executive (Malaysia Channel): covering both TikTok Shop and Shopee Malaysia, with additional focus on affiliate management and channel growth.

Key Responsibilities (both positions):

1. Monitor daily GMV, sales, orders, traffic, conversion, and ROAS.
2. Manage Seller Center operations to keep the channel running smoothly.
3. Execute and optimize campaigns, flash sales, vouchers, and platform promotions.
4. Analyze channel, campaign, traffic, and product performance to find growth opportunities.
5. Coordinate with Content, Affiliate, Live Streamer, and Marketing teams so campaigns and content run according to targets.
6. Monitor shop health, ratings, customer reviews, and operational issues that may affect performance.
7. Prepare daily, weekly, and monthly performance reports.
8. Provide data-driven insights, recommendations, and next actions to close performance gaps.

Additional Responsibilities: Malaysia

• Manage Shopee Malaysia Seller Center alongside TikTok Shop Malaysia.
• Optimize product performance, pricing, promotions, stock availability, and assortment.
• Manage affiliate performance: recruitment, activation, campaign briefing, content monitoring, and evaluation.
• Track affiliate and content performance (GMV, CTR, CVR, orders) to identify winning content and creator patterns.
• Support the development of channel growth strategies for the Malaysia market.

Requirements (both positions):

1. Diploma/Bachelor's degree in Marketing, Business, Communication, E-commerce, or a related field.
2. Minimum 1 year of experience in e-commerce, marketplace management, or digital marketing, perticularly in Shopee and TikTok Shop.
3. Understanding of TikTok Shop Seller Center, campaign tools, vouchers, and promotion setup.
4. Familiar with e-commerce metrics: GMV, ROAS, CTR, CVR, AOV, and conversion funnel.
5. Experience handling GMV or sales targets.
6. Strong analytical skills and proficiency in Excel / Google Sheets.
7. Target-oriented, detail-oriented, proactive, and able to work in a fast-paced environment.
8. Good communication and coordination skills, able to work independently and across teams.

Additional Requirements: Malaysia

• Experience managing Shopee is preferred.
• Familiar with affiliate marketing, creator performance, and the live streaming ecosystem.
• Comfortable working with large datasets.
• Willing to learn Malaysia's market, including consumer behavior, trends, and platform dynamics.