Channel Operations Specialist

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview: Join Xerox as a Channel Operations Specialist and support the successful delivery of worldwide channel programs, promotions, and partner initiatives.

You will work closely with Business Development, Sales Operations, and Marketing teams to manage partner programs, maintain accurate information in business systems, resolve operational issues, and provide a smooth partner experience across different countries and regions.

Benefits We Offer:

• Exposure to global sales and channel operations
• Opportunities to develop your CRM, program management, and analytical skills
• Collaboration with international and cross-functional teams
• Structured training, coaching, and continuous learning
• A supportive and inclusive work environment
• Opportunities to contribute ideas and improve business processes

What You Will Do:

• Manage partner enrollment in channel programs and promotions.
• Verify partner, product, and program eligibility.
• Create and maintain program benefits, promotional quotes, agreements, and records.
• Upload and update Market Development Fund budgets in Microsoft Dynamics 365.
• Review leads, accounts, and partner information to ensure they are correctly assigned and enrolled.
• Respond to email and CRM inquiries, resolve cases, and route requests to the appropriate teams.
• Support MPS Express opportunities by reviewing cases and creating price cards and contracts.
• Coordinate partner onboarding, system access, training, and progress updates.
• Review demo claims and submit partner claims through Vistex.
• Monitor claim payouts and communicate status updates to sales teams.
• Maintain accurate records and help improve the overall partner experience.

What You Need to Succeed:

• Bachelor’s degree from an accredited college or university; an Information Technology-related degree is preferred.
• At least one year of experience using Microsoft Dynamics 365 is preferred.
• Experience supporting or administering CRM systems is an advantage.
• Background in sales operations, marketing operations, channel support, or a related function.
• Strong analytical, problem-solving, and organizational skills.
• Good attention to detail and ability to maintain accurate records.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and work with global teams.
• Training or onboarding experience is an advantage.
• Willingness to learn new systems, processes, and program requirements.

How We Set You Up for Success:

• Hands-on training of Xerox solutions and all aspects of the sales support specialist role and responsibilities
• Job shadowing to thoroughly prepare you
• Ongoing career development training

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