CHAPERONE

CHAPERONE

Job Title: Chaperone
Department: Guest Relations / Operations
Reports To: Guest Relations Manager / Operations Manager
Location: [Insert Location]
Employment Type: Full-Time
Industry: Hospitality / Hotels / Restaurants / Events / Lifestyle

About the Role

We are seeking a professional, discreet, friendly, and service-oriented Chaperone to provide personalized assistance and companionship to guests, VIPs, clients, and designated individuals throughout their experience with the organization.

The Chaperone will ensure that guests feel welcomed, comfortable, safe, and well supported while accompanying them during hotel stays, dining experiences, events, entertainment activities, meetings, transportation, tours, and other approved engagements.

The ideal candidate should have excellent communication skills, strong personal presentation, emotional intelligence, discretion, and the ability to anticipate guest needs while maintaining appropriate professional boundaries.

Key Responsibilities1. Guest Assistance & Escort

• Welcome and accompany assigned guests throughout their scheduled activities.
• Assist guests with movement between restaurants, lounges, event spaces, meeting rooms, accommodation areas, and other approved locations.
• Provide directions and general assistance as required.
• Ensure guests are comfortable and have access to the services they require.
• Assist with luggage, personal belongings, reservations, transportation arrangements, and other approved guest requirements.
• Maintain a professional and courteous presence at all times.

2. VIP & Personalized Guest Service

• Provide personalized service to VIPs, corporate guests, special guests, and high-value clients.
• Familiarize yourself with guest preferences and approved service requirements.
• Anticipate guest needs and communicate requests to the appropriate departments.
• Coordinate discreetly with Guest Relations, F&B, Concierge, Security, and Management teams.
• Ensure VIP guests receive a seamless and consistent experience.

3. Events & Special Assignments

• Accompany guests during corporate events, private functions, celebrations, conferences, dinners, entertainment programs, and other approved activities.
• Assist guests with event schedules and movement between activities.
• Support event teams in ensuring guests are properly received and attended to.
• Assist with guest registration and introductions where required.
• Remain available throughout assigned events to respond to guest needs.

4. Guest Experience

• Build positive and professional relationships with guests.
• Engage guests in friendly and appropriate conversation.
• Maintain awareness of guest comfort and satisfaction.
• Identify guest concerns and escalate them promptly to the appropriate manager.
• Assist with service recovery when required.
• Collect guest feedback and communicate relevant observations to management.

5. Safety & Security Awareness

• Maintain awareness of the guest's surroundings and general safety.
• Follow all company safety, security, and emergency procedures.
• Immediately report suspicious activities, incidents, accidents, or safety concerns to Security or Management.
• Never place guests or colleagues at unnecessary risk.
• Follow approved procedures for guest transportation and off-site activities.
• Maintain appropriate professional boundaries and never engage in activities that violate company policies.

6. Transportation & Movement

Where applicable:

• Assist guests with transportation arrangements.
• Escort guests to and from vehicles and designated destinations.
• Coordinate with approved drivers and transportation providers.
• Confirm transportation schedules and communicate delays promptly.
• Ensure guests are properly assisted during transfers.
• Maintain appropriate documentation for assigned transportation activities.

7. Communication & Coordination

Work closely with:

• Guest Relations
• Front Office
• Concierge
• Food & Beverage
• Restaurant Management
• Events Team
• Security
• Housekeeping
• Transportation
• Management

Communicate guest requests accurately and promptly while maintaining confidentiality.

8. Professional Conduct & Confidentiality

• Maintain strict confidentiality regarding guests, clients, celebrities, executives, and VIPs.
• Never disclose guest information, schedules, conversations, personal details, or activities without authorization.
• Do not photograph, record, or share information about guests without appropriate permission.
• Maintain professional boundaries with all guests.
• Avoid conflicts of interest or inappropriate relationships with guests.
• Represent the organization professionally at all times.

9. Administrative Duties

• Maintain accurate records of assigned duties and guest activities where required.
• Complete shift handover notes.
• Report incidents, complaints, guest requests, and unusual occurrences.
• Follow company procedures for reporting expenses and approved guest-related purchases.
• Maintain confidentiality of all guest and company information.

Key Performance Indicators (KPIs)

The Chaperone will be assessed based on:

• Guest satisfaction
• Professional appearance and conduct
• Responsiveness to guest requests
• Punctuality and reliability
• Guest-service quality
• Successful completion of assignments
• Communication effectiveness
• Confidentiality and discretion
• Compliance with safety and company procedures
• Guest feedback
• Incident and complaint management
• Teamwork and coordination

Qualifications & Experience

• Minimum of secondary school certificate; additional hospitality, customer service, tourism, or related qualifications are an advantage.
• 2–4 years of experience in hospitality, guest relations, concierge, personal assistance, events, tourism, customer service, or a similar role.
• Previous experience working with VIPs or high-profile guests is an advantage.
• Experience in hotels, restaurants, luxury hospitality, events, lifestyle, or entertainment is preferred.
• Good knowledge of local attractions, restaurants, entertainment venues, transportation options, and hospitality services is an advantage.

Key Competencies

• Excellent communication skills
• Exceptional customer-service skills
• Strong interpersonal skills
• Emotional intelligence
• Professional etiquette
• Discretion and confidentiality
• Good situational awareness
• Time management
• Problem-solving
• Adaptability
• Strong organizational skills
• Ability to remain calm under pressure
• Ability to work with different personalities and cultures

Personal Attributes

The ideal candidate should be:

• Well-presented and professional.
• Friendly, warm, and approachable.
• Discreet and trustworthy.
• Patient and attentive.
• Confident but respectful.
• Emotionally intelligent.
• Reliable and punctual.
• Proactive in identifying guest needs.
• Comfortable working flexible hours.
• Able to maintain professional boundaries at all times.
• Comfortable working in high-end hospitality and entertainment environments.

Working Conditions

The position may require:

• Evening and night shifts.
• Weekends and public holidays.
• Extended periods of standing or walking.
• Attendance at events and special functions.
• Local travel and transportation with guests where required.
• Flexible working hours depending on guest schedules and business requirements.

What We Offer

• Competitive salary and benefits.
• Training and professional development.
• Opportunities for career advancement within hospitality.
• Exposure to premium hospitality, events, and guest-relations operations.
• Dynamic and professional working environment.

Application

Interested candidates should submit their CV and a brief cover letter highlighting their hospitality, guest-service, customer-relations, concierge, events, or personal-assistance experience.

HOW TO APPLY
Interested and qualified candidates should send their updated CV to:
adeniyi_[email protected]

Pay: ₦300,000.00 - ₦500,000.00 per month

Work Location: In person