Charge Entry Team Lead

Job Summary

We are looking for an experienced Charge Entry Team Lead / SME with strong knowledge of U.S. Medical Billing and Revenue Cycle Management (RCM). The ideal candidate will have hands-on experience in Charge Entry processes, team handling, quality monitoring, productivity management, and U.S. healthcare billing workflows.

Key Responsibilities

• Manage and oversee day-to-day Charge Entry operations for U.S. healthcare accounts.
• Ensure accurate and timely entry of charges in accordance with client and payer requirements.
• Review charges for accuracy, completeness, and compliance with billing guidelines.
• Identify and resolve charge entry errors, discrepancies, and process issues.
• Train, guide, and support team members on Charge Entry processes and billing workflows.
• Monitor team productivity, quality, accuracy, and daily performance targets.
• Conduct regular process audits and provide feedback/coaching to team members.
• Handle escalations and coordinate with internal teams to resolve process-related issues.
• Maintain process documentation and assist in implementing process improvements.
• Work effectively with different EHR/PM systems and billing platforms.
• Prepare and analyze basic operational reports using MS Excel.
• Ensure adherence to company policies, client SLAs, quality standards, and productivity expectations.

Required Skills & Qualifications

• Minimum 23 years of experience as an SME / Team Lead in U.S. Medical Billing / RCM.
• Strong hands-on knowledge of Charge Entry processes.
• Good understanding of the complete U.S. healthcare billing and RCM workflow.
• Experience working with multiple EHR/PM systems.
• Strong knowledge of U.S. medical billing terminology and processes.
• Excellent analytical and problem-solving abilities.
• Strong attention to detail and high level of accuracy.
• Ability to manage workload and consistently meet daily productivity and quality targets.
• Good written and verbal communication skills.
• Proven ability to train, mentor, guide, and monitor team members.
• Strong working knowledge of MS Excel, including filtering, sorting, and basic reporting.
• Ability to work independently as well as manage team responsibilities.

Preferred Candidate Profile

• Candidates currently working as Charge Entry SME / TL in U.S. Medical Billing or RCM.
• Prior experience handling a team and monitoring productivity, quality, and SLA metrics will be preferred.
• Candidates with experience across different specialties/accounts and billing systems will be an advantage.