Chargeback Analyst

We are looking for an experienced Chargeback Analyst The role involves overseeing fraud and non-fraud chargebacks across all card networks, optimizing evidence strategies,The ideal candidate should have hands-on experience with processor portals, payment gateways, CRM tools, and a strong track record of improving win ratios while achieving daily operational targets.

Key Responsibilities:

• Support chargeback handling for card-not-present (CNP) transactions across all major card networks.
• Oversee the end-to-end process of gathering evidence from CRMs and payment systems to build strong representments.
• Identify root causes of recurring disputes and work cross-functionally to address gaps in

fraud controls or customer service.

• Monitor updates to card network rules and ensure team alignment with industry standards.

Requirements:

• 1-4 years of hands-on experience in e-commerce chargeback and dispute resolution, with

a focus on the merchant side.

• Strong knowledge of chargeback lifecycle and rules across all card networks in CNP.