Chargeback Associate - Noida

About us:

Paytm is India's leading mobile payments and financial services distribution company, empowering consumers and merchants through innovative digital payment solutions.

Job Summary:

We are looking for a detail-oriented professional to manage chargebacks, payment disputes, and transaction-related issues, ensuring timely resolution and adherence to defined SLAs.

Key Responsibilities:

• Handle chargebacks and disputes related to UPI, card payments, refunds, and other digital transactions.
• Investigate disputed transactions and collect supporting evidence.
• Coordinate with banks, merchants, and internal teams for dispute resolution.
• Track cases and ensure timely closure within defined TAT.
• Maintain dispute records and prepare MIS reports.

Required Skills:

• Experience in chargeback, payment operations, dispute management, or banking operations.
• Basic understanding of digital payments, UPI, card transactions, and refunds.
• Good knowledge of MS Excel and MIS reporting.
• Strong analytical, communication, and problem-solving skills.