Charging Operations Specialist, APAC Charging

Tesla sets the bar for what a trustworthy & resilient charging network can be. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.

The Charging Operations Specialist works as part of the APAC Charging team. This dynamic project management role is responsible for managing system controls through site development from plan through opening and optimization of processes to help accelerate network growth. The individual will work closely with a wide range of internal stakeholders including our regional Deployment teams, Tools & Analytics, Pricing, Vehicle UI, and collaboration with global stakeholders.

The ideal candidate will have a passion for fast, tactical action and problem solving, passion for new technology and experience in delivering a best-in-class customer experience. You will be an integral part of the team helping accelerate world’s transition to sustainable energy.

Responsibilities:

• Owner of Operations milestones for critical system controls for projects from plan to completion
• Detail oriented work to ensure data in internal systems show correctly for drivers in Vehicle, App and web and for internal project management after site opening.
• Maintain and develop process documentation to help innovate scalable, robust solutions which accelerate the charging team’s business goal
• Educate Deployment team on processes if errors are found
• Serve as the charging business partner for internal cross-functional teams
• Continuously drive efficiency improvements with internal systems Requirements- 5+ years of experience in operations, program or project management or related role. Bachelor's degree in a relevant field of study.
• Experience in B2B account management, and/or client servicing
• Ability to identify and communicate problems, solutions and opportunities
• Proficiency in Microsoft Excel required; Power BI, Power Automate preferred
• Proficiency in SQL and Tableau preferred
• Proficiency in Python and proficiency in other languages
• Experience with new process and systems implementation
• Superb communication skills
• Experience coordinating in fast-paced environments and teams
• Ability to manage multiple projects with an eye for efficiency and priority
• Spoken and written language skills in Chinese (Mandarin)
• Ability to anticipate challenges and solve before they become costly to correct
• Highly energetic personality, with a flexible attitude towards critical tasks
• Great team player who has the ability to work independently as well as within a team dynamic
• Proactive, motivated, self-starter
• Strong attention to details