Chart Correction Specialist II

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for reviewing, analyzing, and reporting on patient charts for end-to-end completion of complex corrections. Reviews coding done by providers to ensure that coding is accurate for compliance and maximum revenue. This role provides guidance and mentoring to the junior Chart Correction staff in determining the best approach to incidents

Essential Functions:

• Investigates complex documentation issues and identifies root cause to resolve issues, ensuring a complete and correct legal health record for each patient.
• Communicate with providers and other healthcare members to obtain additional information and/or to clarify information regarding a chart.
• Makes independent decisions on how best to address critical registration and documentation errors impacting patient safety.
• Analyzes large-scale system errors because of conversion, build issues, and clinical system bugs, and implements correction plans.
• Processes patient requests for amendments to the clinical information in a patient’s medical record, in accordance with federal (HIPAA) guidelines.
• Attains a general understanding of site-level information systems, both active and historical (legacy). Works with CCU Manager to document and maintain data flow diagrams within the team’s knowledge base.
• Develops and implements policies and procedures to streamline the workflow of Chart Correction, increase productivity, and maintain consistency.

Qualifications

Education
Bachelor's Degree Health Information Management required or Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes

Experience
Related healthcare experience 2-3 years required

Knowledge, Skills and Abilities

• Ability to problem-solve and troubleshoot independently.
• Advanced understanding and use of medical terminology.
• Understand clinical workflows and concerns in a variety of healthcare business areas.
• Advanced comprehension of billing and fiscal information.
• Advanced computer skills.
• Strong attention to detail.

Additional Job Details (if applicable)

• M-F 7AM - 3:30 PM EST shift hours required for remote role
• A quiet, secure, stable, HIPPA-compliant workstation is required

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$25.50 - $36.49/Hourly

Grade

5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.