Chart Retrieval Agent

Chart Retrieval Agent is an entry level position responsible for on outreach program which involves making an outbound call to request and obtain medical records from healthcare providers.

JOB RESPONSIBILITIES

• Contact healthcare provider offices to request copies of medical records
• Identify and coordinate the method for record retrieval with provider offices
• Maintain professional and frequent contact with provider offices throughout the record retrieval
• process
• Provide accurate and timely updates on the record retrieval status to Cotiviti clients
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned

REEQUIRED SKILLS & EXPERIENCE

• At least one (1) year of relevant experience as a customer service associate in voice program
• (outbound/ collections or sales) preferably in US healthcare
• Bachelor’s degree or equivalent is mandatory
• Excellent English verbal and written communication skills.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook); Access preferred
• Demonstrated understanding of HIPAA regulations preferred
• Typing speed of 30 words per minute (wpm) with 90% accuracy
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
• Ability to work well independently and maintain focus on a topic for prolonged periods of time.
• Comfortable in working with team members that are remote and located in the US, India or other geographies.
• Self-motivated and should have a drive to succeed

Pay: Php18,000.00 - Php25,000.00 per month

Work Location: In person