Chat & Email Support Professional

Job Summary

We are looking for Customer Support Executives to join our WFH team. The role involves handling customer queries, providing timely resolutions, and ensuring a high-quality customer experience. Candidates must be comfortable working in rotational shifts, including night shifts, and must have a laptop, stable internet connection, and mandatory power backup. Hindi reading and writing skills are mandatory.

Responsibilities

• Handle customer queries through chat/email as per process requirements.
• Provide accurate and timely resolutions to customer concerns.
• Maintain professional communication and ensure a positive customer experience.
• Follow process guidelines, SOPs, and quality standards.
• Meet productivity, quality, and performance targets.
• Accurately update customer information and interaction details in the system.
• Be available and actively work during assigned shift timings.

Eligibility Requirements

• Graduate or equivalent qualification.
• Hindi is mandatory - candidates must be able to read, write, and understand Hindi.
• Good English communication skills.
• Comfortable working in rotational shifts, including night shifts.
• Laptop is mandatory for WFH.
• Reliable power backup is mandatory to ensure uninterrupted work.
• Stable and reliable internet connection is mandatory.
• Dedicated and suitable workspace at home.
• Candidates should be comfortable working independently in a WFH environment.
• Prior customer service/BPO experience will be an advantage.

Mandatory WFH Requirements

• Laptop - Mandatory
• Stable broadband/internet connection - Mandatory
• Power backup - Mandatory
• Quiet and suitable workspace
• Willingness to work in rotational shifts, including night shifts
• Hindi - Must be able to read, write, and understand

Important: Candidates who do not meet the mandatory language, laptop, internet, or power backup requirements should not be shortlisted.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.