Chat and Email Support (Project-based)

What are some of the perks once you become part of this awesome team?

• Fixed weekends off
• Fun onsite and virtual activities/events
• Open door policy with avenues to gather employee feedback
• Various learning and personal/professional growth and development opportunities

General Objective: Primarily responsible for receiving and addressing customer chats and e-mails. Provide assistance based on the allowed support reflected on the client’s benefits administrations platform.

What are some of the responsibilities?

• Clearly and professionally communicate to customers through live chat/email to provide needed information.
• Follow chat/email flow, in adherence to the client standards.
• Providing timely responses to chats/emails, in adherence to the client SLAs.
• Accurately documenting all customer interactions according to procedures.
• Communicating professionally with client counterparts and providing accurate information as made available through the resources and tools.

What are the ideal requirements?

• Bachelor's degree or relevant work experience in customer relations, customer support, or a contact center setting

• Knowledge in US healthcare insurance industry is an advantage.

• Strong English written and verbal communication skills.

• Excellent customer service skills.

• This is a fixed-term project starting September 2026 until January 2027

• Work Setup: Onsite | Night Shift | Ortigas CBD, Pasig City