Chat & Email Technical Support Associate | No Calls | Beginner Friendly

Technical Support Representative | Up to ₱27,000 Monthly

Ready to Turn Your Problem-Solving Skills Into a Career?

Getting started in technical support can feel challenging when many opportunities ask for previous BPO or technical experience. You may enjoy solving problems, working with technology, or helping people—but you're not sure how to turn those skills into a career.

At Sapient, you can start without previous BPO or technical support experience. With paid training and hands-on experience, you'll help customers troubleshoot technical concerns while building communication, problem-solving, and technical support skills.

Start where you are. Learn the role. Level up with Sapient.

What's in It for You?

• Up to ₱27,000 monthly
• HMO from Day 1
• Paid training
• Performance incentives
• Night differential
• Overtime pay
• Holiday pay
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs
• Career growth opportunities

Qualifications for a Technical Support Representative

• High School, Senior High School, or College Graduate
• No BPO, call center, or technical support experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are welcome
• Good English communication skills
• Basic computer skills
• Strong problem-solving and analytical skills
• Good customer service skills
• Willing to learn technical systems and troubleshooting processes
• Good attention to detail
• Willing to work onsite in Metro Manila
• Willing to work shifting schedules, including weekends and holidays when required

Technical Support Representative Job Responsibilities

As a Technical Support Representative, you will:

• Assist customers with technical and service-related concerns
• Troubleshoot device, software, connectivity, and account issues
• Provide clear, step-by-step troubleshooting guidance
• Identify and document technical issues accurately
• Assist customers with basic account and service requests
• Guide customers through troubleshooting procedures
• Provide appropriate solutions based on customer needs
• Escalate complex technical concerns when necessary
• Follow technical support procedures and service standards
• Meet quality, productivity, and customer satisfaction goals

Ready to Level Up Your Technical Support Career?

No technical support or BPO experience? No problem.

If you're ready to earn, learn, solve problems, and turn your interest in technology into a career, take your first step with Sapient.

Apply today. Start where you are. Level up with Sapient.

Pay: Php19,000.00 - Php27,000.00 per month

Benefits:

• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person