SERI India Private Limited

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Job Title: Chat Process Executive
Location: West Punjabi Bagh
Experience: 1 year with immediate Joining
About Us
International Schooling is the best American online school serving 15000+ students and is the most trusted &amp; recommended American online school by parents across 190+ countries. Trusted Online School Since 2014
Role Summary
We are looking for a motivated Chat Process Executive with at least 1 year of experience in live chat support or customer service. The ideal candidate will manage real-time customer interactions via chat, resolve queries quickly, maintain high-quality communication, and meet KPIs. Immediate joining is required.
Key Responsibilities
Handle incoming customer queries via live chat platforms (Zendesk Chat, Freshchat, Intercom, etc.).
Provide accurate, empathetic, and timely responses while following predefined scripts and policies.
Troubleshoot basic product/service issues and escalate complex cases to relevant teams.
Maintain high response and resolution rates while adhering to SLA and quality benchmarks.
Log interactions and update CRM/ticketing systems with clear notes.
Achieve daily/hourly productivity and quality targets.
Participate in training, quality feedback sessions, and process improvement initiatives.
Support simple order processing, refunds, and account updates when required.
Qualifications &amp; Skills
Minimum 1 year experience in chat support, customer service, or BPO chat processes.
Strong written communication skills in English (additional languages will add advantage)
Comfortable typing quickly and accurately while multitasking.
Familiarity with chat/ticketing tools and basic CRM workflows.
Problem-solving mindset and ability to stay calm under pressure.
Basic computer skills: MS Office, web navigation.
Ability to work in shifts if required and join immediately.
Desired Attributes
Friendly, patient, and customer-focused attitude.
Quick learner and adaptable to changing processes.
Team player with good time-management skills.
Compensation &amp; Benefits
Salary-Best from Industry
Shift[Day / Night ]
Benefits:
<ul>
<li>Cell phone reimbursement</li>
<li>Flexible schedule</li>
<li>Internet reimbursement</li>
<li>Leave encashment</li>
<li>Work from home</li>
</ul>
Application Question(s):
<ul>
<li>can you come for interview on 5th October 2026 In-Person</li>
</ul>
Experience:
<ul>
<li>Non-voice: 1 year (Required)</li>
</ul>
Work Location: In person
Benefits:
<ul>
<li>Cell phone reimbursement</li>
<li>Commuter assistance</li>
<li>Flexible schedule</li>
</ul>
Pay: ₹9,000.00 - ₹45,000.00 per month
Benefits:
<ul>
<li>Cell phone reimbursement</li>
<li>Commuter assistance</li>
<li>Flexible schedule</li>
</ul>
Application Question(s):
<ul>
<li>can you come for interview on 5th October 2026</li>
</ul>
Experience:
<ul>
<li>Live chat: 1 year (Required)</li>
</ul>
Work Location: In person

Chat Associate(Immediate Joiner)

Chat Associate(Immediate Joiner)

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