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Role Overview:
We are looking for empathetic and customer-focused individuals to join our Customer Support team. The role involves handling customer queries related to orders, deliveries, refunds, and product concerns while ensuring a smooth and positive customer experience.

Key Responsibilities:

• Handle customer queries via chat, email, and calls
• Resolve issues related to orders, delivery delays, refunds, and returns
• Provide accurate, timely, and empathetic responses
• Follow support SOPs and ensure SLA adherence
• Coordinate with internal teams for issue resolution
• Maintain clear and professional communication at all times

Requirements:

• Strong verbal and written communication skills
• Customer-first mindset with good problem-solving skills
• Ability to handle pressure and multiple conversations
• Basic knowledge of CRM/support tools (preferred)