Chat Customer Support (Saudi Accent)

Summary

Company Description

we deliver unforgettable service experiences, driven by precision, creativity, and fast-paced execution. Our customer service team is the heartbeat of our brand experience, ensuring every client feels heard, understood, and valued.

Our family of brands includes:

Cake Can – Trendsetting dessert-in-a-can experiences

Rabbithole – A whimsical world of cakes and celebration

Canned – Flavor-forward food in a can

Batter House – For baking fanatics and sweet-tooth lovers

Cake Pops – Playful bites that pop with joy

BackDrop – Events Planning

Zone 5 – Our tech and logistics backbone powering every order

Your Mission

As a Customer Service Rep, you're not just answering questions – you're solving problems, ensuring smooth operations, and making each customer interaction feel personal, efficient, and on-brand. You'll be the key connection between our team and the customer, making sure that every order, message, and schedule runs like clockwork.

What You'll Do

Customer Support & Communication

* Respond to clients quickly and professionally via WhatsApp, phone, CRM, and email.

* Provide clear, friendly, and informative answers about products, orders, and services.

* Translate and update orders posted in the group within 5 minutes.

* Ensure all client conversations are closed and documented same day.

Order Management & Scheduling

5. Enter accurate customer details and confirm correct order information.

6. Schedule standard, influencer/blogger, and B2B orders with precision.

7. Confirm delivery timing with our logistics team and coordinate updates as needed.

8. Schedule upcoming orders, ensuring no delays or missed communications.

Backend SOP & Multitasking

9. Handle high-volume multitasking across multiple windows and mobile platforms.

10. Identify route and product issues using GPS and backend dashboards.

11. Prioritize urgent client needs and track them in the system accordingly.

Quality Control (QC)

12. Perform instant quality checks on products (e.g., drawing, writing, structure) within 3 minutes.

13. Flag and fix QC issues immediately following SOP.

14. Maintain brand quality standards before dispatching any product.

Job Details

Employment

Full-time

Industry

Food and Beverage Services