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Chat Process

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Onsite

Chat Process

TP

Chat Process

Skills

CRM

16 days ago

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Important information


Contract type:

Permanent

Salary:

₹100,000 – ₹350,000 / year

Location:

Gurugram, Haryana, India

Work mode:

Onsite

Published on:

5 October 2026

What they need


Roles and Responsibilities :

  • Handle customer inquiries via email, chat, or other digital channels in a timely and professional manner.
  • Resolve customer issues efficiently by providing accurate information and solutions.
  • Maintain records of all interactions with customers using CRM software.
  • Escalate complex issues to senior team members when necessary.

Job Requirements :

  • 1-5 years of experience in an international BPO environment.
  • Proficiency in handling international chats (non-voice) processes.
  • Strong communication skills for effective interaction with customers from diverse backgrounds.
  • Comfortable working in rotational night shift

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