Acme Services
Chat Process
3 years ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
13 October 2026
What they need
Job highlights
- Research required information using available resources
Handling incoming and respond to customers chats
Manage and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route chats to appropriate resources
Document all chat information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer chats
Follow up customer chats where necessary
Complete chat logs and reports
Other duties as assigned
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