Chat Process Executive – 6-Month Contract

Location: Airoli, Navi Mumbai
Employment Type: 6-Month Contract
Shift: Night Shift
Work Mode: Work from Office

CTC-216000 LPA

Job Summary

We are looking for Chat Process Executives to join our team in Airoli, Navi Mumbai. The role involves handling customer queries through chat, providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries and requests through chat support.
• Provide accurate and timely resolutions to customer concerns.
• Maintain professional and clear communication with customers.
• Follow defined processes, guidelines, and quality standards.
• Document customer interactions and update relevant systems.
• Escalate complex issues to the appropriate team when required.
• Achieve assigned productivity, quality, and customer service targets.
• Ensure adherence to company policies and data-security guidelines.

Requirements

• 6 months–21years of experience in Chat Support, Customer Support, BPO, or International Voice/Non-Voice processes preferred.
• Freshers with excellent written communication skills may also be considered.
• Strong English written communication skills.
• Good typing speed and accuracy.
• Comfortable working in night shifts.
• Basic computer and MS Office knowledge.
• Ability to multitask and handle multiple customer conversations efficiently.

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Commuter assistance

Work Location: In person