Chat Process Executive

99

Job Title: Customer Support Chat with Upselling (Level 12)

Location: Vikhroli (Relocation accepted)

Work Mode: Work From Office (WFO)

Shift: 24x7 rotational

Role & Responsibilities

• Handle international customer chat and voice interactions with professionalism.
• Deliver excellent customer service while identifying opportunities for upselling.
• Ensure customer satisfaction and adherence to process guidelines.

Eligibility

• Education: HSC (12th pass) or Graduate

• Experience: Minimum 1+ year in International Voice/Chat process (Level 12).

• Documentation (Mandatory):

• Previous company relieving/experience letter

• Current company offer letter & pay slips

• Highest education PDC/Degree

• ID Proof PAN Card & alternate ID proof

• Updated photograph

Compensation & Benefits

• CTC Range: 4.18 LPA 6.5 LPA (based on experience & performance)
• Cab Facility: Provided both ways within transport boundary; relocation required if outside coverage

Interview Process

• HR Written Versant (Cut-off: 58+) Typing Test (35 WPM, 95% accuracy) Operations Round

Key Skills

• Strong written and verbal communication skills
• Customer service orientation with upselling ability
• Ability to work in rotational shifts
• Confidence in handling international customers

Apply Now Send your CV to:

[email protected]

WhatsApp CV:

Jahnvi - 8447621626

Lalit - 9910552920

Shubham - 8588881626

Thanks