Chat Process Executive II Jeevansathi Customer Service

About BU: Jeevansathi.com Jeevansathi.com is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things.

Duties & Responsibilities

• Handle client queries through chat and email. Good typing speed required •
• Adhere to the Service Level Agreement (SLAs) / Schedule Adherence Address customer complaints in a timely, compassionate and patient manner •
• Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction •
• Create customer satisfaction and delight by solving product related queries timely

Skill Sets Required

• Graduates with exp. in Client Servicing or Call Center looking for a taste of corporate experience are encouraged to apply.
• Must have excellent oral and written communication skills •
• Ability to work independently and under pressure.
• Ready to take challenges / initiatives. •
• Good interpersonal skills • Solution oriented with effective problem-solving skills