Chat Support - 2

We are seeking a Chat Support Associate to join our growing team. The role involves handling customer inquiries through live chat, email, and messaging platforms, ensuring timely, accurate, and professional responses. The ideal candidate is detail‑oriented, tech‑savvy, and passionate about delivering excellent customer service.

• Respond to customer inquiries via chat and email in a professional and empathetic manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot customer issues and escalate complex concerns to the appropriate department.
• Maintain customer records and update CRM systems.
• Collaborate with team members to improve customer experience and support processes.
• Meet performance metrics, including response time, resolution rate, and customer satisfaction scores.

Qualifications

• Education: At least 2 years of college or vocational training in any field.

• Experience: Prior experience in customer service or chat support is an advantage.

• Skills:

  • Excellent written communication in English.
  • Strong problem‑solving and multitasking abilities.
  • Familiarity with chat platforms, CRM tools, and office applications.
  • Ability to work independently and in a team environment.

Working Conditions

• Full‑time position with shifting schedules (including weekends/holidays).
• Remote or office‑based setup depending on company policy.
• Competitive compensation and benefits package.

📌 How to Apply:
Interested applicants may send their updated resume and cover letter to [email protected] with the subject line: Application – Chat Support Associate.