Chat Support Agent - Cebu City-a

CUSTOMER SERVICE REPRESENTATIVE - CHAT SUPPORT

Onsite | Up to ₱25,000/month | Full-time

Caldwell Communications

COMPENSATION & BENEFITS

• Up to ₱25,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid training and upskilling programs
• Clear career growth opportunities

Job Description

We are seeking Chat Support Agents who will provide customer assistance through chat, email, and other messaging platforms. This role does not involve phone support.

Key Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide accurate information regarding products, services, and customer accounts
• Resolve customer concerns efficiently while ensuring high satisfaction
• Document all interactions in the system accurately
• Escalate complex issues to the appropriate team or supervisor
• Maintain service quality standards and performance metrics

Schedule & Training

• Willingness to work on shifting schedules, including nights, weekends, and holidays
• Paid training on company tools, systems, and procedures

Qualifications

• Open to Fresh College Graduate
• Accepting SHS/Highschool with 1 month of call center experience or 6 months of customer-facing experience (e.g. cashier, sales lady/sales man, crew, etc.)
• Strong written English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer proficiency and ability to multitask
• Willing to work onsite in Cebu City

Pay: Php14,538.09 - Php24,999.40 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person