Chat Support Agent

Job Summary

OPENLANE is hiring a Chat Support Agent to provide professional customer assistance through online chat and digital communication channels. This role is responsible for responding to customer inquiries, resolving routine issues, documenting interactions, and helping deliver a positive customer experience.

Common Job Roles

• Chat Support Agent
• Live Chat Support Representative
• Customer Support Agent
• Online Support Specialist
• Customer Service Representative

Key Responsibilities

• Respond to customer inquiries through live chat and digital support platforms
• Provide accurate information about products, services, accounts, and processes
• Assist customers with routine questions, requests, and service issues
• Troubleshoot basic customer concerns and escalate complex issues when necessary
• Maintain accurate records of customer interactions and support requests
• Follow up on outstanding inquiries and service issues
• Protect customer information and follow privacy and security procedures
• Maintain professional, clear, and courteous written communication
• Use CRM and support systems to document and manage customer interactions
• Perform additional customer service and administrative duties assigned by management

Requirements

• Previous customer service, chat support, call center, automotive, or administrative experience is an asset but not required
• Strong written communication and typing skills
• Basic computer and data-entry proficiency
• Excellent attention to detail and problem-solving abilities
• Ability to manage multiple conversations and priorities
• Professional, patient, and customer-focused approach

Preferred Skills

• Experience with live chat, CRM, or customer support platforms
• Familiarity with automotive or online marketplace services is a plus
• Strong typing and documentation skills
• Excellent customer service and communication abilities
• Ability to work effectively in a fast-paced environment

About the Company

OPENLANE provides digital marketplace and vehicle remarketing solutions that connect buyers and sellers in the automotive industry. The company focuses on technology-driven vehicle transactions, customer service, operational efficiency, and convenient online experiences.

Pay: $17.00 - $25.00 per day

Work Location: In person