Chat Support Agent

Chat Support Agent Allama Iqbal Town Office. Responsible for acting between our customers and the respective client. Assists Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other queries. Escalate to the relevant team internally and/or externally.
Key Responsibilities:

• Prompt chat & email response to customers
• Provide real-time support
• Document each customer’s question or problem as well as the resulting answer or solution
• Email coordination with customers
• Escalating to relevant team(s) internally and/or externally

Job Specification:

• Minimum Intermediate or above
• Good communication (verbal & written)
• Proficiency with MS Office, particularly MS Excel
• Flexibility
• Customer-centric attitude
• Adaptability

Job Type: Full-time

Pay: Rs 55,000.00 to Rs 75,000.00 per month

Application Question(s):

• Will you be able to reliably commute to our Allama Iqbal Town Lahore office for this role and work remotely all over the Pakistan?

Experience:

• Fresher eligible to apply, but 2 years exprience Preferred

Language:

• Urdu
• English

Shift Timing:

• Morning 10:00 am to 06:00 pm
• Evening 06:00 pm to 02:00 am
• Night 02:00 am to 10:00 am

Work Location: In-person and remote

Pay: Rs55,000.00 - Rs75,000.00 per month

Work Location: In person