Chat Support Agent - Open for Freshers - Paid Training (a)

Why Work With Us

• Competitive Compensation & Benefits
• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities
• 13th Month Pay
• Government-mandated benefits
• Supportive Workplace Culture
• Collaborative and team-oriented work environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Opportunities for long-term career development
• Inclusive workplace that supports learning and growth

Job Description

Caldwell is currently hiring Chat Support Representatives for a Non-Voice Account to assist customers through live chat, email, and other digital communication platforms. You'll answer inquiries, resolve concerns, process customer requests, and provide accurate information while delivering an excellent customer experience without handling phone calls.

This opportunity is ideal for applicants looking for chat support jobs, non-voice jobs in Cebu, BPO hiring, customer service careers, and long-term opportunities with competitive compensation and paid training.

Key Responsibilities

• Respond to customer inquiries through live chat and other non-voice communication channels.
• Assist customers with account-related concerns, orders, product information, and service requests.
• Provide accurate, professional, and timely written responses.
• Resolve customer concerns while maintaining a high level of customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Handle multiple customer conversations simultaneously while maintaining service quality.
• Meet quality assurance, productivity, and customer satisfaction targets.

Work Schedule & Training

This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.

All successful applicants receive comprehensive paid training before handling live customer interactions, helping you develop the knowledge and confidence needed to succeed as a Chat Support Representative.

Requirements

• High School or Senior High School graduate (College undergraduate or graduate is an advantage)
• Good English written communication skills
• Basic computer knowledge and typing skills
• Strong customer service and problem-solving skills
• Ability to multitask and manage multiple chat conversations
• Willing to work onsite in Malate, Manila
• Willing to work on a shifting schedule

Pay: Php14,000.00 - Php26,000.00 per month

Benefits:

• Free parking
• Health insurance
• On-site parking
• Paid training
• Pay raise

Work Location: In person