Chat Support Agent - QC

Chat Support Agent | Sapient Inc. – Quezon City

Onsite | Up to ₱26,000/month | Full-time

Sapient Inc. is hiring Chat Support Agents in Quezon City. No BPO or call center experience required! Fresh graduates, first-time job seekers, and career shifters are welcome.

Salary & Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Career growth opportunities
• Full-time onsite employment

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good written and verbal English skills
• Fast and accurate typing skills
• Basic computer skills
• Good attention to detail
• Willing to learn and multitask
• Willing to work onsite in Quezon City
• Willing to work on shifting schedules

Responsibilities

• Assist customers through online chat
• Answer questions and provide accurate information
• Handle customer requests and concerns
• Provide appropriate solutions
• Manage multiple chat conversations when needed
• Document customer interactions
• Escalate complex concerns when necessary
• Follow company policies and service standards
• Meet quality and customer satisfaction goals

Training & Work Setup

• Location: Quezon City
• Work Setup: Onsite
• Schedule: Shifting, including nights, weekends, and holidays when required
• Training: Paid training from Day 1
• Training provided for chat support systems and processes

Pay: Php17,000.00 - Php27,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person