Chat Support Associate

Looking to build your career in customer support with a fast-growing global company? Join Transcom and be a part of a dynamic, people-first workplace!

Position: Customer Support Executive

Company: Transcom, Pune

Key Responsibilities:

• Provide accurate information about products, services, and policies.
  • Understand customer concerns and offer effective solutions.
  • Escalate complex issues to the relevant teams when required.
  • Maintain proper records of customer interactions.
  • Ensure customer satisfaction through excellent service.
  • Meet performance and quality targets.
• • Handle queries via voice and chat in a professional and timely manner.

Eligibility Criteria:

Any Graduate or Undergraduate.
Minimum 12 months of experience in Seller suppor service (E ecommerce).
Excellent verbal & Written communication skills
Strong problem-solving and multitasking abilities
Customer-focused attitude with patience and empathy
Familiarity with CRM tools is an added advantage
Comfortable with rotational shifts & weekend working

Shift & working mode:

Work from office

24*7 any 9 hours
5.5 days working 1.5 rotational week off

Cab available within the radius

Contact Person: Nilesh-9074857487
[email protected]