Chat Support Clerk

AUTO HAUS of Yorktown and Williamsburg is seeking a reliable and customer-focused Chat Support Clerk to assist customers through live chat and digital communication channels. The ideal candidate will provide timely, accurate, and professional responses while helping ensure a positive customer experience.

Location: United States (Remote)

Key Responsibilities

• Respond to customer inquiries through live chat, email, and online messaging platforms.
• Provide accurate information regarding vehicles, services, appointments, and general inquiries.
• Assist customers with routine questions and requests.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a friendly, professional, and helpful communication style.
• Document customer interactions and update information in company systems.
• Manage multiple conversations while maintaining accuracy and attention to detail.
• Follow company policies, procedures, and customer service standards.
• Maintain confidentiality of customer and company information.
• Meet established response-time and service-quality expectations.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, clerical, administrative, or chat-support experience is a plus.
• Strong written communication and typing skills.
• Comfortable using computers, email, chat platforms, and standard office software.
• Excellent organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask and work independently in a remote environment.
• Reliable, professional, and customer-oriented.

Equal Employment Opportunity

AUTO HAUS of Yorktown and Williamsburg is an Equal Employment Opportunity (EEO) employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

We encourage qualified individuals from all backgrounds to apply and are committed to maintaining a professional, inclusive, and respectful workplace.