Chat Support Executive

Job Title : Chat Support Executive

Location City : Whitefield, Bangalore

Experience Required : Min 1 year on papers in chat or email support (International only)

Shift: US Shift (Majorly Night)

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: The client is a leading global BPO and customer experience company that delivers customer support, sales, and digital solutions using advanced technology and AI. With operations in 13+ countries, the company helps businesses enhance customer satisfaction and operational efficiency.

About The Job:

Key Responsibilities:

• Process complex benefit administration on activities with minimal supervision
• Review claim documentation and determine appropriate next steps
• Contact providers and other stakeholders to obtain required information
• Manage follow-up ac vi es and resolve outstanding requests
• Ensure compliance with quality, productivity, and service-level standards
• Identify and resolve processing exceptions
• Maintain accurate and complete documentation
• Support multiple product lines and workflows
• Assist with training, coaching, and knowledge sharing
• Escalate issues or exception to leadership when needed
• Recommend process improvements and efficiency opportunities.

Qualifications

• Graduate in any discipline or equivalent work experience
• Experience in contact center operations within disability, leave administration, insurance, claims processing, healthcare operations domain
• Experience working with productivity and quality performance metrics

Experience handling provider outreach or benefit-related support activities

Qualifications:

Any graduation

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus

0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

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