I
Itm Edutech Training
Chat Support Executive
Skills
AICRMLead Nurturing
2 months ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
31 August 2026
What they need
Contact:
Email CV to: [email protected] or you can call us on 86574 54935
Organization: ITM Group of Institutions
Location: Navi Mumbai
Website: www.itm.edu
Benefits:
- 36 Paid Leaves + 14 Public Holidays
- Mediclaim Coverage
- PF & Gratuity
- Professional & Flexible Work Environment
Job Description:
- Handle student and prospect communication across WhatsApp, Email, RCS and SMS for all ITM programs.
- Respond to queries on time with proper follow-ups and lead nurturing.
- Should have knowledge of Marketing Automation, AI tools and CRM platforms.
- Manage WhatsApp template creation, submission and approval process.
- Create and manage segments, campaigns and communication journeys.
- Coordinate with the MarTech and Marketing teams for execution of communication campaigns.
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