Chat Support Executive

Chat Support Executive – ECellStreet

Company: ECellStreet
Department: Customer Support / E-commerce Operations
Job Type: Full-Time
Location: Vadodara, Gujarat
Work Mode: On-site

About the Role

ECellStreet is looking for a Chat Support Executive who can communicate professionally with customers, understand their queries, and provide quick and accurate solutions through chat-based support.

The ideal candidate should have good communication skills, patience, basic computer knowledge, and the ability to handle multiple customer conversations efficiently.

Key Responsibilities

• Handle customer queries through WhatsApp, website live chat, Instagram, and other online channels.
• Assist customers with product information, order status, delivery updates, cancellations, returns, replacements, and refunds.
• Understand customer issues and provide clear and appropriate solutions.
• Coordinate with internal teams such as operations, warehouse, logistics, and order management when required.
• Follow up with customers regarding pending complaints or support tickets.
• Maintain accurate records of customer conversations and resolutions.
• Handle multiple chats simultaneously while maintaining response quality.
• Escalate complicated or unresolved cases to the concerned team.
• Maintain a polite, professional, and customer-friendly communication style.
• Help improve overall customer satisfaction and support experience.

Required Skills

• Good written communication skills in English and Hindi.
• Ability to understand and communicate in Gujarati will be an advantage.
• Basic knowledge of computers, internet, and MS Office/Google Sheets.
• Good typing speed and ability to handle multiple chats.
• Strong problem-solving and communication skills.
• Patient and professional while handling difficult customers.
• Ability to work in a fast-paced e-commerce environment.
• Basic understanding of online shopping, orders, deliveries, returns, and refunds.

Preferred Experience

• Freshers can apply.
• Candidates with previous experience in customer support, chat support, e-commerce, BPO, or online customer service will be preferred.
• Experience with platforms such as Shopify, WhatsApp Business, CRM/support software, Amazon, Flipkart, or other marketplaces is an advantage.

What We Are Looking For

Someone who is:

• Customer-focused
• Quick learner
• Responsible and punctual
• Good at problem solving
• Comfortable working with technology
• Able to stay calm under pressure
• Team-oriented and positive

Education

12th Pass / Graduate / Any relevant qualification

Why Join ECellStreet?

Join a growing e-commerce team where you'll get hands-on experience in customer service, e-commerce operations, CRM systems, order management, and online retail while developing your communication and problem-solving skills.

Interested candidates can apply with their updated resume.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person