Chat Support Executive

Position: Chat Process Executive
Experience: 0–2 years
Location: Mumbai
Employment Type: Full-time

Job Responsibilities:

• Handle customer queries through chat support in a professional and timely manner.
• Understand customer concerns and provide accurate information and solutions.
• Maintain proper communication and ensure a positive customer experience.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Follow company processes, SOPs, and quality standards.
• Escalate complex issues to the appropriate team or supervisor.
• Maintain accurate records of customer interactions.
• Achieve assigned productivity, quality, and response-time targets.
• Coordinate with internal teams for issue resolution when required.

Requirements:

• Excellent written English communication skills.
• Good typing speed and accuracy.
• Strong customer-handling and problem-solving skills.
• Basic knowledge of MS Office and computer applications.
• Ability to multitask and work under pressure.
• Freshers can apply; prior chat/customer support experience will be an advantage.

Preferred Skills:
Customer Service | Chat Support | Written Communication | Typing Skills | Problem Solving | Multitasking | MS Office

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person